Terms & Privacy Policy

Terms & Privacy Policy



  • 1.1. The term “Site” refers to the internet site www.mfa.com.mt/e-shop, dedicated to the sale of official merchandising items from the MFA.
  • 1.2. The term “Customer” refers to the subject (either physical or juridical person) making a purchase from the site, subject to the following general sale conditions.
  • 1.3. The term “Order” refers to the request form of the goods on sale, filled in by the Customer on the Site.
  • 1.4. The term “Products” refers to the goods on sale on the Site subject to the following general sale conditions.
  • 1.5. The term “Customized Products” refers to the goods that are customized at the Customer’s request.
  • 1.6. The term “Price” refers to the corresponding amount to be paid for the goods on sale, inclusive of shipping charges.
  • 1.7. The term “Contract” refers to the remote sale contract whose object is the sale of the product, subject to the following general sale conditions.
  • 1.8. The term “Parties” refers to MFA and to the Customer jointly.



  • 2.1. Products are sold according to the terms and conditions provided in  the Contract published on the Site at the moment of the order by the Customer.
  • 2.2 The Contract shall be deemed to be concluded and binding with repsect to the   Parties when the order confirmation is forwarded by the MFA, to the email address indicated by the Customer when registering on the Site.
  • 2.3. There may be Products on sale that may be customized upon request of the Customer the creation of which is subject to the Customer’s  request, which has to be carried out following the instructions supplied by the Site.
  • Customized Products (match jersey with player or personal name and number, match jersey with patch, shorts with number) shall be paid in advance only. The withdrawal right from the purchase contract for the above-mentioned Customized Products shall not be allowed, except for reasons which are not dependent on the Customer’s will. 2.4. Articles on the Site and their prices are subject to change without notice.
  • 2.5. MFA can from time to time apply a capping on the monetary value of each transaction and/or on the number of daily transactions made by a single customer.



  • 3.1 MFA will arrange for courier delivery of the products ordered to the address specified in the order by the customer.
  • 3.2 The product delivery will take place within 2/3 working days for purchases which are to be delvered in Malta and within 4/6 working days for purchases which are to be delivered abroad,  which shall commence from the order receipt date  received by the MFA. The delivery dates indicated on the Site are merely approximate and are in no way binding on the MFA.
  • 3.3 In the event that one or more articles should be out of stock after the order has been made by the Customer, the MFA will proceed to deliver the remaining articles ordered by the customer and which are in stock. The said delivery of the ordered products will still be valid and the customer will not be entitled to refuse the delivery thereof nor to ask for any compensation or indemnity whatsoever, however the MFA shall refund the price paid by the Customer for the specific item which would not have been delivered within thirty (30) days from the verification of the request received from the customer.
  • 3.4 At the time of delivery, the ownership and the risks relative to product transportation are transferred to the customer.



  • 4.1. The Product purchase from the site implies that the Customer has provided the necessary data for the Product delivery. During registration of the Customer on the Site, which registration is only necessary for the Customer’s first purchase, the Customer shall be responsible for providing complete, correct and true data relative to personal information, personal address and, in general terms, all other information useful to execute the order.
  • 4.2. The Customer shall be responsible for paying the Price of the purchased Products and for keeping a copy of the purchase order confirmation, sent by the MFA to the email address provided by the Customer during the registration to the site.



  • 5.1. Prices are expressed in Euros (€) and include the in-force VAT (Value Added Tax) that varies according to the different article typologies.
  • 5.2. The resulting total Price at the end of the Purchase procedure is inclusive of transport charges, but does not include custom duties and possible additional charges on the sale price, necessary in order to import goods abroad. Any supplementary charges relative to clearance procedures or any other charges whatsoever shall be paid exclusively by the recipient and the Customer shall have no right to recover the latter from the MFA
  • 5.3. Payment will have to be in full:
    • for credit card payments, in placing the order on website (Malta and foreign countries).
    • for “cash on delivery” payments, at the product delivery; in this case the payment is by cash only and is allowed only for orders delivered within Maltese territory.



  • 6.1. The parties will not be responsible for the delay in the fulfilment of their obligation, in conformity with the contract, if the delay is caused by circumstances beyond their reasonable control. The party that is late due to force majeure will be entitled to have a term extension necessary to fulfil such obligations.



  • 7.1. Trademarks, logos and other distinguishing marks of any kind used in the Site pages belong to their respective owners.
  • 7.2. It is prohibited to unauthorised third parties to use the trademarks, logos and other distinguishing marks, including their reproduction on other internet sites or anywhere else without prior written authorisation by the owner of the said marks.
  • 7.3. Contents, such as information, text, graphics and images within the site are protected by copyright and shall not be reproduced by any third parties.



  • 8.1. The withdrawal rights is the Customer’s right to withdraw from the contract by returning the purchased products, with a consequent price refund or goods replacement.
  • 8.2. The withdrawal right is applied to the physical person who acts for purposes not referable to his eventual carried out professional activity; for this reason the purchases carried out by retailers and companies are excluded from this right.
  • 8.3. The withdrawal right can be exercised by sending – within the following 10 days from delivery – a written communication to the following address:
    Malta Football Association, 2nd Floor, Millennium Stand, National Stadium, Ta’ Qali ATD4000, Malta. The communication can be sent within the same time frame also by email to storecustomercare@mfa.com.mt  or by fax: + 356 23386900.
  • 8.4. The essential condition to exercise the withdrawal right and for the MFA to accept such right is to return the purchased items in a good preservation state. The returned items must be accurately packed in order to protect the original covers from any damage, writing or labelling.
  • 8.5. The goods must be returned to: Malta Football Association, 2nd Floor, Millennium Stand, National Stadium, Ta’ Qali ATD4000, Malta.

The customer can request:

  • the product’s replacement;
  • the product price’s refund;
    • a voucher equivalent to the paid amount, to be used according to the applicable terms and conditions relative to vouchers. Refunds or replacements of articles generally take around 30 days from the moment the returned goods have been received and inspected. A fixed charge of €2.50 applies in case a customer requests a refund
  • 8.6. The refund does not include the transport charges, both for delivery as well as for the replacement of goods.
  • 8.7. Likewise, in the case when a customer requests the replacement of goods, in particular if the replacement  request is not related to any damaged goods which are sent  by MFA to the customer, or if the MFA sends a different item (in terms of product type and/or size) other than that ordered by the customer,  the MFA is not responsible for the delivery charges to have the goods sent back to the MFA  or for the replacement goods to be sent back to the customer.
  • 8.8. No replacements or refunds are possible for customized or personalised products (match jersey with player or personal name and number, match jersey with patch, shorts with number).
    Discounted products (outlet section, special promotions) are not refundable but replacements or a voucher of the same value for other purchases are granted.



  • Contestations will only be accepted if made up to 60 days from the date the order.



  • 10.1. Claims for chargebacks will only be accepted if made up to 60 days from the date of order.
  • 10.2. Chargebacks will not be applied if the MFA is able to provide evidence of the delivery of the ordered goods to the address indicated in the order.
  • 10.3. Refunds or chargebacks will always be given to the same account through which the transaction originated.


Art. 11 – PRIVACY

  • 11.1. The data provided by the customer and necessary for the regular execution of the contract will be processed in compliance with the provisions of the Data Protection Act (CAP 440 of the Laws of Malta).



  • 12.1. The contract replaces all the contracts, the agreements and the understandings that previously existed between the Parties. It constitutes, together with the order, the general conditions relative to the use of the site and the conditions relative to the registration service, as well as the full agreement between the Parties as regards the object of the contract.
  • 12.2. Any change or alteration of the contract will have to be accepted in writing by both Parties.



  • 13.1. All communications between the Parties will have to be made in writing and forwarded to the address of the other party indicated in the Contract and in the Order. All the communications forwarded to the address of the other Party – indicated on the Site and in the Order – by means of electronic mail, will be considered as to be sent in writing.
  • 13.2. All communications affecting the validity or the existence of this agreement will have to be exclusively delivered by hand or sent by recorded delivery letter with proof of delivery.


Art. 14 – LANGUAGE

  • 14.1. The sale contract is drawn up in the English language.



  • 15.1. The contract will be regulated and interpreted in compliance with the applicable laws in Malta.
  • 15.2. For any controversy deriving from the Contract or anything ancillary thereto  and unless such controversy cannot be resolved amicably between the Parties, , the matter shall be brought before  the Maltese Courts or its Tribunals to decide the matter

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